Nothing upfront. WingRefund works on a no-win-no-fee basis — if your claim succeeds, we take a percentage of the compensation as our commission (typically higher for claims that need escalation, since they take more work). If your claim doesn't succeed, you owe nothing.
It depends on the airline. Some pay out within a few weeks once a properly documented claim lands on their desk. Others require escalation to a national enforcement body or court, which can take several months. We keep you updated at every stage.
This is the most common way airlines avoid paying valid claims. Genuine extraordinary circumstances — severe weather, security threats, air traffic control strikes — do exempt the airline. But technical/mechanical faults and the airline's own crew or staffing problems generally do not qualify, even though airlines sometimes claim otherwise. We check the stated reason against how it's actually been treated in case law before accepting a rejection.
Often, yes. There's no single EU-wide deadline — it depends on the limitation period set by the relevant country's national law, which is commonly a few years. Tell us the flight date during the check and we'll confirm if it's still within the window.
Yes, and this is one of the most common reasons people come to WingRefund. First-time claims get wrongly rejected often; we review the airline's stated reason and escalate where the rejection doesn't hold up.
You can always claim directly with the airline for free, and you're welcome to. WingRefund is for people who'd rather have someone else handle the paperwork, the back-and-forth, and any escalation if the airline pushes back.
Your flight number, the date, and roughly what happened. Booking confirmations and airline correspondence help but aren't required just to get an eligibility estimate.